Refund policy

Cancellation, Return, Refund, and Exchange Policy

Return Policy Introduction
YOBHA, a company incorporated under the laws of India ("YOBHA", "we", "us" or "our") manages and operates the website yobha.world, through which it offers the online sale and purchase of lifestyle, fashion, clothing, apparel and other products ("Products") to users ("User(s)", "you", "your").

The Terms and Conditions published on the Website are incorporated by reference. This Policy, together with the Terms and Conditions, sets out YOBHA's procedures for (a) cancellation, (b) return/exchange once delivered, and (c) refund, where applicable.

I. Applicability
By using the Website or purchasing Products, you agree to this Policy without modification. YOBHA may amend this Policy at any time without prior notice; changes apply prospectively only.

1. Cancellation of Products
You may cancel orders partially or fully at any time before the order has been shipped or fulfilled. Once booked for shipment or out for delivery, cancellation is not possible; you may instead request a return or exchange after delivery.

On receipt of a valid cancellation request for a prepaid order, we will cancel the order and refund the full amount within 7–10 business days. Refunds go to the original payment method, subject to your bank/payment gateway's processing policies (UPI/Razorpay, etc.).

2. Return of Products
Return Period: Return requests must be raised within 7 days of delivery through our Returns & Exchanges page (yobha.world/pages/returns) or by writing to hello@yobha.in.

To be eligible for a return, the Product must be:

Unused, unworn, unwashed, unaltered and in resalable condition.
Returned with all original YOBHA tags attached. Items with removed, missing or replaced tags are not eligible.
Free from perfume, makeup, stains, body marks, hair, odour, damage or any signs of wear.
Returned with all accessories, belts, inserts and product components.
Returned in the YOBHA premium product box, tissue/dust bag and product packaging, in acceptable condition.

All returns are subject to YOBHA quality inspection before a refund is approved.

3. Return Fees and Deductions

Return/restocking fee of ₹150: This is deducted from the refund on eligible customer-initiated returns, for example change of mind or size/fit preference. It does not apply to exchanges.
Cash on Delivery (COD) handling fee of ₹30: This is non-refundable once the order has been delivered.
No deductions where YOBHA is at fault: The above deductions do not apply where YOBHA has supplied an incorrect item, a genuinely defective item, or an item damaged in transit. Please share photographs or an unboxing video with your request so we can verify the issue quickly.

4. When a Return May Be Declined
YOBHA may decline a return if:

The request is raised after the 7-day return window.
Original tags have been removed, are missing or have been replaced.
The item appears worn, washed, altered, damaged or used.
The item has perfume, makeup, stains, marks, hair, odour or other hygiene concerns.
Product components, belts or accessories are missing.
The YOBHA premium product packaging is missing or materially damaged.
The item received back is different from the item shipped.
The item does not pass YOBHA's return quality inspection.

A return will not be declined only because the outer courier carton is damaged. If a return is declined, we will inform you of the reason.

5. Refunds
Once your return is received and passes quality inspection, the approved refund, less any applicable deductions under Section 3, will be processed within 7–10 business days to your original payment method. For COD orders, the refund will be made to the bank account or UPI ID you share with us. Any deductions will be clearly communicated to you. Processing times may vary by bank/payment gateway.

6. Exchange of Products
Exchange requests (wrong size/fit, damaged/defective item) must be raised within 7 days of delivery, subject to the same product-condition requirements as returns. No return/restocking fee applies to exchanges. Exchanges are subject to stock availability; if the requested replacement is unavailable, we will offer a return instead.

7. Final Sale and Non-Returnable Items

Items marked "Final Sale" at the time of purchase are not eligible for return or refund, unless the item received is incorrect, defective or damaged in transit.
Personalised/customised items are not eligible for return or exchange, unless the item received is incorrect, defective or damaged in transit.
Gift cards are non-returnable.

Return Address:
Flat no-1101, Tower-Y JLPL Falcon View, Sector 66A, Mohali, SAS Nagar, Punjab – 140306, India

For queries: hello@yobha.in